A predictive dialer is an integrated software module that works through your contact database. It speeds up productivity in your sales department and helps managers turn more leads into clients. With a predictive dialer, you can customize your clients' journey from start to finish.
The software collects and analyzes data to determine which agent is available and can answer first. The more data it collects, the fewer times clients spend waiting. This means that operators aren't wasting work hours with unanswered calls and dialling, and customers aren't waiting for someone to come on the line.