Selmo Outbound Call Center Software: Top Features
3. CRM integrations
Our software integrates with powerful CRMs, including Microsoft Dynamics and Salesforce with API.
5. Task and user management
Your outbound call center agents will be able to set up tailor-made workflows during and after any client interaction. They can use the software to customize interaction elements, including emails, notifications, automated surveys, confirmations, and more.
With such tools, your outbound center will have better agent productivity and more efficient workflows—and agents can use the saved time to solve customer issues and give your callers an even better customer experience.
1. Predictive dialer
Our software’s predictive dialer and auto dialer allows your outbound agents to make calls efficiently. It ensures that all agents are connected to new clients once they are available.
Customers are automatically engaged across multiple channels, including SMS and automated voice calls.
4. Inbound and outbound calls
The software isn’t just applicable to your outbound center—it can manage inbound tasks as well.
6. Call recording and speech analysis
Recordings can be used for training purposes. Your center’s supervisors can do quality assurance on thousands of interactions, no matter which channel they take place on, and flag patterns of poor performance.
7. Real-time reporting
and spreadsheet exporting
The software will provide you with real-time insights. Export your campaign results for easy filing.
10. Contact imports and management
Your outbound center agents will be able to manage and import new and old contacts in the software, as well as keep track of when to place follow-up calls.
8. Interactive scripts
Create specific outbound call center scripts for lead generation, follow-ups, market research, surveys, and more.
9. Call forwarding
When needed, outbound agents can use the software forward callers to the appropriate department.