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Call center voice recording software for your contact centers.
Improve Your Agents' Call Performance and Make Better Business Decisions.
Improve Your Agents' Call Performance and Make Better Business Decisions.
Call Center Voice Recording
by Selmo
Run a test predictive call.
No credit card required.
No credit card required.
Take Your Call Center Analytics to the New Level with Selmo!
100% Secure
Fantastic Usability with Keyword Search Integration
Convenient Data Report and Visualization
Unlimited Cloud-Based Storage
100% Secure
Fantastic Usability with Keyword Search Integration
Convenient Data Report and Visualization
Unlimited Cloud-Based Storage
The voice recordings are stored encrypted on remote servers. Only you will have access to the information.
Spend less time listening to conversations trying to find the information you need. With keyword searches, go straight to the point of your customers' needs.
Analyze call center records quickly with visualization graphs.
Keep unlimited call recordings in a secure Selmo cloud-based storage space.
Take Your Call Center Analytics to the New Level with Selmo!
100% Secure
Fantastic Usability with Keyword Search Integration
Convenient Data Report and Visualization
Unlimited Cloud-Based Storage
100% Secure
Fantastic Usability with Keyword Search Integration
Convenient Data Report and Visualization
Unlimited Cloud-Based Storage
The voice recordings are stored encrypted on remote servers. Only you will have access to the information.
Spend less time listening to conversations trying to find the information you need. With keyword searches, go straight to the point of your customers' needs.
Analyze call center records quickly with visualization graphs.
Keep unlimited call recordings in a secure Selmo cloud-based storage space.
What Is Selmo Call Center Voice Recording Software?
Call center recording software is used to capture audio recordings of conversations between agents and customers. This software can be used to monitor both outbound and incoming calls and can even record an agent’s screen.
What Is Selmo Call Center Voice Recording Software?
Call center recording software is used to capture audio recordings of conversations between agents and customers. This software can be used to monitor both outbound and incoming calls and can even record an agent’s screen.
Reviewing recordings can provide managerial staff with a good idea of how their team is performing. It can also help them to isolate areas that might need to be focused on in training. Especially good calls might be incorporated into training, too, to provide new trainees with good models to follow when talking with customers.
Reviewing recordings can provide managerial staff with a good idea of how their team is performing. It can also help them to isolate areas that might need to be focused on in training. Especially good calls might be incorporated into training, too, to provide new trainees with good models to follow when talking with customers.
Content Oriented Web
Make great presentations, longreads, and landing pages, as well as photo stories, blogs, lookbooks, and all other kinds of content oriented projects.
Which Businesses Can Use Selmo Call Center Voice Recording?
Our software is useful for any company with a dedicated phone team. Large international enterprises, small businesses and partners, and even solopreneurs can all benefit from it.
Big companies have lots of moving parts that help them operate smoothly. Evaluating past calls helps managers ensure that a certain standard of service is maintained across the board. Recordings of prior conversations can also be used in training.
Call Recording
for Big Brands
Smaller companies can also use this software to great effect. Whether it’s for training, settling disputes, or for driving business growth through enhancing the customer experience, this software is an indispensable tool for managers of small businesses.
Call Recording
for Small Businesses
Even when working on your own, recording conversations can be extremely helpful. When making return calls to a customer, you can go over previous conversations to make sure you have all the details correct beforehand. You can also review your own performance to see what you could have done better.
Call Recording for Sole Traders
Explore the Benefits of Selmo Call Center Recording
Evaluate Your Agents' Performance
Understand Unique Customer Needs Better
With call center call recording software, it’s easier than ever to monitor the quality of your agents' work and the performance of your contact center as a whole. By listening back to recorded conversations, you can see for yourself where your operators excel and where they could stand to improve when dealing with customers.
Before phoning a customer, agents can listen to recordings of past conversations to gain a better understanding of what the customer needs and where they’re coming from. Customers appreciate personalized customer service and are more likely to return and recommend your services to others if they feel listened to.
When you are better able to assess your agents' performance, you are also better equipped to plan productive training programs and coaching sessions to improve their skills. The insights you gain from listening to recordings will help you isolate problem areas and weaknesses in your team’s approach.
Improve the Skills of Operators
How Does the Selmo Call Center Voice Recording Feature Work?
Conversations are recorded
Every call recording is stored in the customer’s file in the cloud
The supervising, sales, and marketing teams get fast keyword-driven access to the required recordings
You get perfectly visualized data for:
— Effectiveness analyses of sales scripts
— Agent performance analytics
— Customer painpoints for marketing insights
— Agent performance analytics
— Customer painpoints for marketing insights
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Many contact center programs include call center voice recording software as part of their services. If you prefer, however, you can purchase the software separately.
Regardless of whether you use the software as an integrated feature within a VoIP provider or whether you install it separately, it works in the same basic way. Upon completion of a phone call, the recorded conversation will be securely stored in the customer’s file.
You can listen back to recordings from any internet-enabled device with a web browser. If you prefer, you can also download the file to listen to it offline.
Regardless of whether you use the software as an integrated feature within a VoIP provider or whether you install it separately, it works in the same basic way. Upon completion of a phone call, the recorded conversation will be securely stored in the customer’s file.
You can listen back to recordings from any internet-enabled device with a web browser. If you prefer, you can also download the file to listen to it offline.
Looking for Call Center Voice Recording System for Your Business?
Enjoy More Perks of Selmo Call Recording Software for Call Centers
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Call center voice recording software allows you to monitor the quality of service delivered by your agents. Contact centers are a customer’s first stop when they encounter issues with a product or service, so it’s important that your employees show themselves to be efficient, reliable representatives of your business.
Easy Quality Monitoring
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You can also listen back to previous conversations to ensure compliance is being maintained at an acceptable level. This helps to protect your customers and their safety, but it also helps to maintain your company’s good reputation.
Check Compliance
Enhance Training Programs
With the insights offered by call recordings, you can tailor training programs to suit your agents. If there is a particular area your employees seem to struggle with, you can direct their efforts to that area. You can also play call center audio recording samples back during training to give agents an idea of the approach they should take when talking to customers.
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Resolve Arguments
Call recordings can also be useful for resolving arguments and complaints. If a customer registers a complaint, you can listen back to their conversation and see if their claims are founded. This provides both you and your agents with a legal safety net.
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Who Uses Call Center Voice Recording Software?
Managerial and supervisory staff at contact centers can make use of call recording software to maintain a certain standard of service amongst their employees. They can also use insights from previous conversations to plan effective training and coaching modules for agents.
Contact Center Managers
Sales and customer support workers can review previous conversations to determine which approaches work best with customers. This, in turn, will help to drive sales conversion and customer satisfaction.
Sales and Customer Support
Having access to previous conversations is very important to legal departments. In some situations, phone conversations can act as verbal contracts between agent and customer. Your legal department can review previous conversations to make sure compliance standards have been met and to resolve disputes raised by customers.
Legal Departments
For marketers, analytics of customers' conversations will help to quickly evaluate the effectiveness of marketing research or advertising campaigns and provide a lot of insights for planning new ones.
Marketing Teams
Call Center Voice Recording FAQs
The legalities of recording calls can feel like something of a minefield at first. However you can record calls for training and quality assurance purposes. Make sure that you are familiar with the laws in your state. You should also be sure to let customers know they are being recorded beforehand. If they continue with the conversation, that will be understood as consent.
Conversations are recorded in contact centers for a variety of reasons. They might be recorded for quality assurance, settling disputes, or for coaching purposes. In short, this software serves many purposes for businesses of all sizes across all industries.
Any business that has a team dedicated to fielding phone calls should consider using a recording system. Companies of all sizes can benefit from its many helpful features, whether in sales, customer support, or working in a contact center or legal department.
The cost of recording software differs between providers and plans. Furthermore, some people purchase recording software separately, and others as part of a communications solutions package. This could also impact the price you pay.
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