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Ecommerce
Call Center Software
Contact centers are an essential part of running an ecommerce business, helping to ensure high customer retention and satisfaction rates. However, this is only possible when your contact center is based on a solid foundation: effective ecommerce call center software.
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No credit card is required.
No credit card is required.
Why Use Selmo for Your Ecommerce Contact Center?
If you’re looking for software that will help improve your customer support service, look no further. Here are the benefits of using Selmo, one of the best ecommerce call center software on the market.
With Selmo, you’re not chained to your office desk; so long as you have a working Internet connection, you can work anywhere.
Our software integrates fully with any tools you already use, meaning you can get all your work done in one place.
You can use our software to connect with customers using their preferred channels, whether that’s over the phone or via text or email.
Work From Anywhere
Efficient Integration
Connect with Clients
on their Preferred Channels
Inbound and Outbound Call Center
Selmo Pro supports both inbound and outbound ecommerce call centers. Whether you’re placing sales calls or fielding customer queries, our software can help you meet your goals more efficiently.
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What Can an Ecommerce Call Center Do for You?
A call center in ecommerce fulfills many functions, helping take the burden of customer care from your shoulders. That’s how using a contact center can benefit your business.
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Benefit from consistently high customer service across all communications channels, helping you deliver a professional, personalized ecommerce experience to your customers.
Client Engagement
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Rather than spending the time and money setting up your own commercial contact center, purchasing equipment, and onboarding staff, get massive savings by outsourcing.
Save Money
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Ecommerce contact centers scale to meet your requirements, serving businesses of varying sizes by adding or scaling back on operators as required.
Scalability
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Powerful Features to Boost Your Agents’ Performance
Selmo offers a number of features to boost the performance of your ecommerce call center agents.
Auto Dialer
Agents can save time on the tedious task of dialing with our automatic dialer.
Unified Agent Workspace
Our agent workspace brings together all the relevant stats and information into one easy-to-navigate workspace, ensuring your employees have all the resources they need.
Live Monitoring
Listen in on agent calls to ensure your standards are being met and to offer assistance as needed.
Reports & Dashboards
Monitor agent performance and keep track of your ecommerce call center’s progress all in one place.
Inbound & Outbound Calling
Our software offers full support for both placing and fielding calls.
Automation
Our workflow automation solutions ensure you’re operating at peak efficiency.
Call Recordings
Recorded calls are handy resources for training and reviewing customer information.
Smart IVR
Our IVR functionality saves your operators time by efficiently handling simpler, more routine tasks.
Increase Customer Satisfaction with Selmo
We also include a range of features that will help boost the satisfaction of contact center clients.
Omnichannel Capabilities
Instant messaging, emails, and texting are all growing in popularity. With our software’s omnichannel capabilities, we can cater to your customers’ needs.
Call Quality Monitoring
Keep track of KPIs using our software to ensure enhanced performance and happy customers.
Automated Routing
Ensure that customers get where they need to go and receive the seamless service they deserve.
Seamless Bot to Agent Transfer
Our automated service makes sure that customers get to where they need to be before transferring them to one of your agents.
Flexible CRM Integration
With our software’s API integration, your agents will have all the necessary customer information at their fingertips to deliver a personalized service.
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