Call Center Software
Contact centers are an essential part of running an ecommerce business, helping to ensure high customer retention and satisfaction rates. However, this is only possible when your contact center is based on a solid foundation: effective ecommerce call center software.
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Why Use Selmo for Your Ecommerce Contact Center?

If you’re looking for software that will help improve your customer support service, look no further. Here are the benefits of using Selmo, one of the best ecommerce call center software on the market.
With Selmo, you’re not chained to your office desk; so long as you have a working Internet connection, you can work anywhere.
Our software integrates fully with any tools you already use, meaning you can get all your work done in one place.
You can use our software to connect with customers using their preferred channels, whether that’s over the phone or via text or email.

Work From Anywhere

Efficient Integration

Connect with Clients
on their Preferred Channels

Inbound and Outbound Call Center

Selmo Pro supports both inbound and outbound ecommerce call centers. Whether you’re placing sales calls or fielding customer queries, our software can help you meet your goals more efficiently.

What Can an Ecommerce Call Center Do for You?

A call center in ecommerce fulfills many functions, helping take the burden of customer care from your shoulders. That’s how using a contact center can benefit your business.
Benefit from consistently high customer service across all communications channels, helping you deliver a professional, personalized ecommerce experience to your customers.

Client Engagement

Rather than spending the time and money setting up your own commercial contact center, purchasing equipment, and onboarding staff, get massive savings by outsourcing.

Save Money

Ecommerce contact centers scale to meet your requirements, serving businesses of varying sizes by adding or scaling back on operators as required.


Try Selmo for free and take customer service to the next level!

Powerful Features to Boost Your Agents’ Performance

Selmo offers a number of features to boost the performance of your ecommerce call center agents.

Unified Agent Workspace

Our agent workspace brings together all the relevant stats and information into one easy-to-navigate workspace, ensuring your employees have all the resources they need.

Increase Customer Satisfaction with Selmo

We also include a range of features that will help boost the satisfaction of contact center clients.

Omnichannel Capabilities

Instant messaging, emails, and texting are all growing in popularity. With our software’s omnichannel capabilities, we can cater to your customers’ needs.

Call Quality Monitoring

Keep track of KPIs using our software to ensure enhanced performance and happy customers.

Automated Routing

Ensure that customers get where they need to go and receive the seamless service they deserve.

Seamless Bot to Agent Transfer

Our automated service makes sure that customers get to where they need to be before transferring them to one of your agents.

Flexible CRM Integration

With our software’s API integration, your agents will have all the necessary customer information at their fingertips to deliver a personalized service.
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