This policy covers Selmo website only and does not cover the websites of other parties to which Selmo may link, because Selmo is not responsible, and can not control the privacy practices or content of those sites. To demonstrate our commitment to fair information protection practices, we have adopted leading communication industry privacy guidelines.
Selmo wants to give its customers the comfort and confidence they need to fully participate in Selmo's online offerings. Therefore, here are the principles governing Selmo's information practices and other privacy aspects of Selmo website:
Information Collection and Use
Selmo collects Individual Identifying Information when user registers his or her Selmo Technician account, or uses certain Selmo products or services, and also when user visits Selmo website pages. Selmo may also receive Individual Identifying Information from its business partners.
When user registers with Selmo, he or she can be optionally asked for his or her name, e-mail address, company, location and other information. Once user has registered with Selmo and signed in to Selmo services, the user may not be anonymous to Selmo anymore.
Selmo also automatically receives and records information from user's browser including IP address, browser version, Selmo cookie information and the pages requested. This information is collected exclusively for general service usage statistics and is anonymized.
Selmo may use the information for several purposes including but not limited to: customizing the advertising and content user sees, fulfilling user's requests for certain products and services, and contacting user with specials and new products.
Selmo routinely time-stamps and logs events (like features used, number of participants, length of Selmo sessions.) This data is used for accounting/billing purposes as well as for performance tuning and optimization of the Selmo services.
Selmo account holder may at any time request full account information or request Selmo account deletion in their profile or contact page.
Information Sharing and Disclosure
In general Selmo will not share its customers Individual Identifying Information with anyone.
Selmo may only send Individual Identifying Information about its customers to other parties in the following cases:
Selmo has user's consent to share the information;
Selmo needs to share user information to provide the product or service user has requested;
Selmo needs to send the information to companies who work on behalf of Selmo to provide a product or service to Selmo customer. (Unless otherwise said, these companies do not have any right to use the Individual Identifying Information Selmo provides to them beyond what is necessary to assist Selmo);
Selmo responds to subpoenas, court orders or legal process;
Selmo finds that user's actions violate Selmo Terms of Service or other Selmo usage guidelines for specific products or services.
IP Information Collection and Use Practices
Selmo receives IP addresses from all users because this information is automatically reported by their browsers each time they view a Web page.
Customer's IP address is also stored in Selmo Technician registration databases when user registers his or her Expert account with Selmo.
When a Selmo Web page is requested and viewed, the request is logged (including the IP address of the computer that requested the page).
IP addresses may be used for various purposes, including:
Diagnosing service or technology problems reported by Selmo users or engineers that are associated with the IP addresses controlled by a specific Web company or ISP.
Sending the most appropriate advertising based on geographic area or information derived from user's IP address. Many IP addresses are commonly associated with Internet service providers, universities, or major corporations in specific regions or localities. Aggregate information derived from IP addresses may also be reported to advertisers.
Estimating the total number of users visiting Selmo from specific countries or regions of the world.
A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a Web site's computers and stored on your computer's hard drive. Each Web site can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites. Choices about Cookies:
You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. (Each browser is different, so check the 'Help' menu of your browser to learn how to change your cookie preferences.)
If you reject all cookies, you may not be able to use Selmo services that require to login and you may not be able to take full advantage of all offerings.
Selmo's Practices Regarding Cookies
Selmo uses its own cookies for a number of purposes, including:
Accessing your information when you 'sign in,' so that we can provide you with customized content.
Keeping track of preferences you specify while you are using Selmo's services.
Estimating and reporting our total audience size and traffic.
Conducting research on improving Selmo's content and services.
Requiring you to re-enter your Selmo password after a certain period of time to protect you against unauthorized individuals accidentally accessing your account contents.
When you register with Selmo or submit information to Selmo, a temporary copy of that information is routinely made to prevent accidental loss of your information through a computer malfunction or human error.
Selmo keeps your account information active in its user registration databases in order to provide immediate access to your personalization preferences each time you visit Selmo.
If you ask Selmo to delete your Selmo account, in most cases your account will be deactivated and then deleted from our user registration database in approximately 10 business days. This delay is necessary to discourage users from engaging in fraudulent activity.
Please note that any information that we have copied may remain in back-up storage for some period of time after your deletion request. This may be the case even if no information about your account remains in our active user databases.