How do predictive dialers help you reach three times more clients?

selmo-pro > Predictive dialer

Auto-Dialer Software for Efficient Predictive Dialing

Selmo is a predictive dialer software that helps call centers and sales teams boost productivity. Selmo automates the sales funnel, from outgoing calls to closing the deal. Just set a script once and start getting warm leads in your CRM.

What is a predictive dialer?

A predictive dialer is an integrated software module that works through your contact database. It speeds up productivity in your sales department and helps managers turn more leads into clients. With a predictive dialer, you can customize your clients' journey from start to finish.
The software collects and analyzes data to determine which agent is available and can answer first. The more data it collects, the fewer times clients spend waiting. This means that operators aren't wasting work hours with unanswered calls and dialling, and customers aren't waiting for someone to come on the line.

How do predictive dialers work?

Operators comes on the line, and Selmo starts dialing. The predictive dialer program connects available operators with customers who answer, and those who don't are put on the dialer's auto callback list. The predictive dialer calls as many times as you set. If the settings specify three attempts every half hour, and the dialer fails make contact all three times, then this contact will be added to the program's missed call statistics.

Why get cloud-hosted predictive dialer software?

The dialer calls 3x more people and can go even faster

Unlike dialing manually, where one operator dials phone numbers sequentially, the system uses predictive mode to ring several lines at once. The number of lines depends only on the number of available operators. So, in a call center with 10 operators, the system can run up to 100 lines and process hundreds of thousands of contacts in a single work shift.

of the work shift is spent in conversations

With predictive dialing, there is nothing to take your employees' focus away from sales. They spend 80% of their shift speaking with clients, and the remaining 20% is spent recording the conversation outcomes on the card. More conversations mean higher profits. You make more deals with the same number of employees and work hours.

80%

conversations a day per operator

Operators working with the Selmo predictive dialer are three times more productive than those without Selmo. They can make 300−400 calls a day, with no pauses in between. There are exceptions, such as incredibly active operators who break records and raise the bar to 600. That’s six times more efficient than dialing manually!

300+

Calling with the Dialer

Cloud
Telephony
Selmo's virtual PBX saves you time on integration. Just dial from your browser, it records conversations and history online. Channel auto redundancy ensures that operation proceeds without interruption. We work with leading carriers, such as Vodacom, Cellc, and MTN.
Progressive Mode for Warm Calls
The predictive dialer calls contacts one by one to give you time to prepare for the next. If a client doesn't answer, the system tries back after a set amount of time.
Predictive Mode
for Cold Calls
The dialer attempts several contacts at once while managers are in other conversations. It uses statistics to predict when they will finish. As soon as the contact picks up, the dialer connects them with an available operator.
Processes 100% of Inquiries from the Website
The dialer replies to the client within 1–5 minutes after receiving the website inquiry. If the client doesn't answer, the program will try them again.

Integrates with CRM system

You get a single, seamless automated ecosystem for your team. Selmo automatically fetches deals from the desired CRM stage, calls your clients, and returns the call outcomes and recordings to your system for the next stage. Integration with other external systems is also possible through webhooks or an open API.

Widget for CRM
Install the Selmo widget in your CRM to make or receive calls in a streamlined interface. The widget determines the incoming number, region, local time, the line the client called, and the client’s wait time. It then opens a regular client card and creates a new contact. Operators can change the status and transfer calls to other specialists.