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Power Dialing Software
Increase your call centre’s efficiency by letting them call your customers 2 times FASTER!
Get insights with pro conversion analytics and team performance dashboards.
Get insights with pro conversion analytics and team performance dashboards.
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No credit card is required.
No credit card is required.
+500% to CR
Call Tracking
CRM Integration
What Is Power Dialing?
Power dialing software can help lessen the load placed on call center representatives. By removing the need for employees to waste resources manually dialing numbers, power dialer software saves time, boosting efficiency and productivity.
What Is Power Dialing?
Power dialing software can help lessen the load placed on call center representatives. By removing the need for employees to waste resources manually dialing numbers, power dialer software saves time, boosting efficiency and productivity.
Manually dialing an individual number may not take long but think about how many minutes call center representatives waste doing this. Freeing up that time with power dialing software helps these representatives place more calls. It’s for this reason that, in order for your call center to be successful, you should consider using a power dialer.
Manually dialing an individual number may not take long but think about how many minutes call center representatives waste doing this. Freeing up that time with power dialing software helps these representatives place more calls. It’s for this reason that, in order for your call center to be successful, you should consider using a power dialer.
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What Are the Advantages of Using a Power Dialler?
Power dialers allow you to cater to both the needs of your clients and those of your team. Here are some ways in which using dialer software benefits your call center:
Personalized Customer Service
Both you and your clients benefit from personalized client service with power dialing software: clients get to feel heard and valued as consumers, while you get to enjoy greater customer retention and sales rates.
Campaign Intensity Regulation
By adjusting the speed of the power dialing software, you can select an intensity that suits your current campaign.
Well-Balanced Call-to-Agent Ratio
With a well-balanced call-to-agent ratio, customers won’t have to contend with ghost calls. They’ll be patched through to one of your team members as soon as they answer the call.
Automated Dialing
Automated dialing means your team saves valuable time. This time can be put towards making more calls or completing administrative tasks.
Power dialing software doesn’t only make your job easier, but it also helps make your customers happy — and happy customers equal a happy business. If you think that your call center would benefit from what power dialing offers, it might be worth looking into it further.
What Can You Do with a Power Dialer?
Power dialers allow you to cater to both the needs of your clients and those of your team. Here are some ways in which using dialer software benefits your call centre:
Record calls
Use team management tools
Manage in-built CRM functions
Apply speech recognition software and transcripts
Record calls
This is an absolutely essential function. Recording calls allows you the opportunity to review your employees' performance. You can also isolate useful examples of call highlights to help your team perform at its best.
In-built management tools allow you to review key performance indicators (KPIs). This means you can spot issues as and when they arise and can take the necessary action to address them and improve.
Use team management tools
Manage in-built CRM functions
Apply speech recognition software and transcripts
Happy customers translate into a happy business. To be successful, you must ensure the satisfaction of your clients. The best way to do this is to build a good rapport with them, made possible through auto dialer CRM tools.
Power dialing software allows you to better analyze calls, making it easier to review conversations so that you can find out what works for your customers and what doesn’t.
What Can You Do with a Power Dialer?
Power dialers allow you to cater to both the needs of your clients and those of your team. Here are some ways in which using dialer software benefits your call centre:
Record calls
Record calls
Use team management tools
Use team management tools
Manage in-built CRM functions
Manage in-built CRM functions
Apply speech recognition software and transcripts
Apply speech recognition software and transcripts
This is an absolutely essential function. Recording calls allows you the opportunity to review your employees’ performance. You can also isolate useful examples of call highlights to help your team perform at its best.
In-built management tools allow you to review key performance indicators (KPIs). This means you can spot issues as and when they arise and can take the necessary action to address them and improve.
Happy customers translate into a happy business. To be successful, you must ensure the satisfaction of your clients. The best way to do this is to build a good rapport with them, made possible through auto dialer CRM tools.
Power dialing software allows you to better analyze calls, making it easier to review conversations so that you can find out what works for your customers and what doesn’t.
Take customer service to the next level with the Selmo predictive auto dialer software
How Do Power Dialers Work?
Power dialers queue up calls for agents, automatically skipping telephone numbers that are on another call or no longer connected. Once the call goes through and the person on the other end of the line picks up the phone, they are immediately patched through to one of your representatives by the dialer.
Power dialing isn’t the only method of call automation out there. So, when should you consider using power dialer software?
Call personalization
Imagine a large call center with over 200 operators, all manually inputting numbers from an Excel spreadsheet or CRM system. Providing agents with customer information, a power dialer helps boost the total number of calls each operator can make, thereby raising the service level.
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Increased connect ratio
When an agent steps away from the phone for a moment, the power dialer will route calls to another operator. Their business will see greater customer satisfaction than an average company that leaves callers on hold. Companies with a connect ratio of 50% or greater will benefit from this especially.
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Control
Power dialer software allows businesses to control the speed and frequency of the dialing process. Under an intense sales campaign, multiple calls might be placed for every agent in a team in quick succession, increasing the chance of them making a sale.
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What Do Our Clients Have to Say about Selmo’s Power Dialer for the Salesforce?
We’re proud to say that Selmo’s power dialing app is one of the smartest out there. We’ve helped countless sales teams achieve their full potential with our dialer, and we’d love to help to do the same with your business.
Don’t just take out word for it! Below, you can read what some of our clients had to say about our auto dialing software.
Don’t just take out word for it! Below, you can read what some of our clients had to say about our auto dialing software.
"We can’t recommend this power dialer software enough! It frees up so much time, meaning our agents can fit in so many more calls during the working day. Our team increased the number of leads per agent by 65%!"
Head of Sales
Asher Willis
"Selmo's auto dialer has so many features that elevate it above other automated dialing software. Now we can manage our team, monitor reports, and view client details all in the same place. The dialer app is so convenient and user-friendly, and has saved us so much time."
Call Center Lead
Alaina Davis
"Our team loves the flexibility of this dialer. Selmo’s power dialing software can be easily adjusted to fit your salesforce and current campaign. So, no matter the size of your team or the intensity of your latest project, Selmo’s dialer will really help you keep on top of things."
Entrepreneur
Moses Ross
Looking for Power Dialing Software for Your Team?
If you want to see for yourself how our power dialing app can help your company, why not get in touch today?
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Our free demo version allows you to get a sense of what our dialing software is like before you buy it, meaning you can make sure it’s precisely what you’re looking for without spending any money. If you like, you can also book a product tour with one of our friendly representatives. Our staff have extensive knowledge of all our products, so they’ll be sure to answer any questions you might have.
Our power dialer software benefits managers, too; with our platform, it’s so much easier to effectively manage your team and make sure that all your employees are at their absolute best.
Our top-of-the-line power dialing app lets you discover the benefits of automated dialing for yourself. We’ve worked hard to create a piece of software that enables your team to work at maximum efficiency while still prioritizing the needs of the customer.
FAQs About Power Dialing
Simply put, it is a piece of software that automatically dials numbers for call center agents. They often come with additional functions, like CRM integration, voice recognition, team management, and more. These platforms are popular in call centers because they help save time and let sales teams work more efficiently.
This type of auto dialing software is used by any business dealing with a high number of outgoing calls. Auto dialers are most often associated with sales, but there are many other industries that find a use for this sort of software. Real estate, education, healthcare, e-commerce companies, and financial services —these types of firms and many more use this auto dialer software.
Purchasing an automated dialer represents a significant investment. Before spending money on a service you may not even need, you should first consider whether or not you’re at the stage where you’d benefit from it. If you run a large team, and if your business is making a high volume of calls each day, you may well benefit from an auto dialer.
Another sure sign that you’d benefit from an auto dialer is if your team spends too much time on data entry. The more time they spend inputting data and manually making phone calls, the less time your team has for carrying out more beneficial tasks.
Another sure sign that you’d benefit from an auto dialer is if your team spends too much time on data entry. The more time they spend inputting data and manually making phone calls, the less time your team has for carrying out more beneficial tasks.
We’ve explained that power dialers are most often used by large call centers and businesses, but smaller centers use them, too. Even if you have a small or medium-sized company, if your team is still dealing with a high volume of calls, an auto dialer is at least worth considering.
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