Improve your processes with a wide range of features
Call with a Predictive or Power dialer
Auto dialer connects an agent to a call automatically. In Power mode, it dials numbers one by one. In Predictive mode, it makes lots of calls at the same time. It predicts when agents will be able to answer and routes live calls to the next available person.
Integrate Selmo with any tools you use
We developed API for you to make your sales team work all-in-one-place and earn many times more conversations with the same number of employees and hours.
Monitor conversations with the call recordings and speech analysis feature
Selmo recording software capture audio recordings of agents' conversations. This software can monitor both outgoing and incoming calls. All recordings are stored encrypted on remote servers. Only you will have access to the data.
Save your agents time with the smart IVR feature
Testing a segment’s interest in a product, inviting them to a webinar, reporting the delivery of an order, calling loan debtors – all these are routine tasks that a voice autoinformer for business can perform faster and more efficiently than a team of agents.
Use the scripts and surveys to control your Sales and standardize customer service
Depending on the type and purpose of the call, you can create several conversation scripts in the service and link them to scripts. The required script is automatically loaded into the calling card when the agent talks to the customer. Therefore, the agent always sees the text of the script directly on the calling card.
Keep all clients’ data in a safe place
Selmo stores your call data for six months free of charge, with no capacity restrictions. Store 10, 100, or 1,000 GB and upload it to your servers at any time—no restrictions. This is especially great for large call centers with high call volumes.