Yes, you and your employees can work remotely with the Selmo auto dialer software. It automates the work for remote operators and generates reports on each employee’s performance, allowing you to respond quickly and effectively.
For analysis and monitoring, Selmo offers 13 types of reports. The system regularly gathers statistics on operators and calls, which allows you to compare your managers’ performance, see how quickly agents complete cards, review hourly activity, and export detailed data to Excel with just one click.
Motivate your team with the softwares gamification approach. No need to control your team. Your operators see the daily standards at the start of each shift. When they sign off for the day, they can view how much of their personal plan they achieved and compare their stats with those of their colleagues. The system can create a summary report in Excel to calculate salaries at any time.
To support trainees, the Selmo software has a prompting function, where the head of the sales department or an experienced manager can assist in important negotiations. Your clients won’t even realize they’re speaking with a trainee because they will get prompt, knowledgeable answers.