Headset configuring steps

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Headset configuring steps in the service and possible problems with access in this article. Connect your headset to your computer before starting setup.
A good connection is important when dealing with clients. Therefore, it is recommended to use a USB headset for calls. A list of headsets that have been verified by users is available in the Recommended Headsets section.

Automatic Connection Test

If the test was successful, proceed to the test call.
If the system indicates errors, correct them before proceeding with the test call.

We recommend you test your connection every time before you start calling customers. To run an automatic connection test, go to Name ➞ Settings ➞ Headset Set-Up.

Test call

If the test was successful, proceed to the test call.
If the system indicates errors, correct them before proceeding with the test call.

We recommend you test your connection every time before you start calling customers. To run an automatic connection test, go to Name ➞ Settings ➞ Headset Set-Up.

Possible Problems

The headset is not connected to the computer
Access to the microphone in the browser
Old browser version
Other problems: echo, noise, quiet sound

Headset is not connected to computer

1) Headset connection and serviceability:

It is permissible to use only a headset and a microphone for calls;
Check if the headset is connected to the computer;
The headset must be connected directly to the computer without the use of adapters;
If the headset has 2 wires (microphone and headphones), check that both are connected to the appropriate jacks;
Check the sound controller on the headset (maybe the sound is muted on the headset remote);
Test the headset on another computer.

2) Headset settings in the operationg system:

Open the sound options by right-clicking on the speaker icon on the taskbar or by open Settins - System - Sound
The Sound page includes two sections separating the output and input options. At the top of the page, you'll find your output options.
Using the Choose your output/input device drop-down menu, you can quickly change the speakers/microphone you want to use as the default.

3) Set the microphone as the input device for the browser.

Open device and app volume settings (Under "Other sound options," click the App volume and device preferences option.). Set the volume to 90 - 100 for the browser and select the input device Headset microphone.

4) Set the microphone as the input device for the browser.

Use the Windows search box to navigate to Microphone privacy settings
Switch on the Allow apps to access your microphone toggle for BlueJeans to access your microphone

5) Disable other microphones in the "Ready" status and check that the microphones are not used as an output device (speakers).

6) Check the quality of communication through the standard program "Voice Recording" (Start → Voice Recording) for extraneous sounds, interference and hum.

How to Enable the Microphone and Camera in Google Chrome

You need to allow access to the microphone in the browser. Instructions for commonly used browsers can be found below.

Google Chrome

Click on the camera icon in the right corner of the address bar → Allow Selmo to access the microphone → Click "Settings" to go to the microphone selection → Select the headset microphone.

Mozilla Firefox

When you go to the headset page or when you try to make a call, allow access to the microphone or adjust the permission through the browser menu. Browser menu → Settings → Privacy and security → Permissions → Microphone → Options → Insert website link https://app.selmo-pro.com/

Old browser version

Update your browser version to use the service. In the browser settings, you will find version information and you can update it. Typically, when you enter a version information page, the browser will automatically trigger an update.

Google Chrome
Browser menu → Help → About Google Chrome browser
Mozilla Firefox
Browser menu → Help → About Firefox